IT Support

Our engineers have more than 50 years of combined experience working with Microsoft operating systems and Applications such as Exchange, SQL Server, Small Business Server and Windows Server Operating Systems helping you feel confident that we can keep your systems up and running and performing how they were intended – to assist you not hinder you. Having a presence in Derbyshire and Nottinghamshire we can react to any major issues in a timely manner anywhere in the East Midlands.

At ACE, IT support is what we do best. You might want to utilise us as you would an internal IT department, or perhaps as a resource your IT department can call upon when needed. Whatever your needs we can tailor our support package to suit.

With our remote monitoring technology your vital systems are monitored all year round. This means we often fix a problem before you even realize something was wrong. We can also monitor your backups so that you can be confident that your data is secure.

Features of the IT Support Package

Unlimited telephone and remote support

Monthly systems report

Helpdesk ticketing system

Experienced and trained staff, so no 1st line support to learn your system

Office hours 8:00am to 6:00pm

Competitively priced and flexible support packages

24×7 monitoring of your critical system

Assigned Account/Technican Manager who fully understands your systems

1st line support for your entire business or 2nd/3rd line support for an IT department

Local support desk with 1 hour telephone response time

IT services

Annual onsite review of your IT systems and requirements

Preventative maintenance meaning that we regularly fix a problem before you even know there is an issue

Complete IT Solutions